Address
Roe Valley Leisure Centre
9 Greystone Road
Limavady
BT49 0ND
Tel: 028 7776 4009
Fax: 028 7776 7947
Text: 028 7776 7495
Customer Relations
ANALYSIS OF WRITTEN COMMENTS
(January 08 to March 08)
| Positive | Negative | Suggestion | Total | |
|---|---|---|---|---|
| Courses / Sessions | 0 | 1 | 4 | 5 |
| Pools | 0 | 0 | 1 | 1 |
| Fitness Suite | 0 | 1 | 0 | 1 |
| Totals | 0 | 2 | 5 | 7 |
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| Comments | Location | Action Taken |
|---|---|---|
| Customer complained that classes not included in price of membership | Courses/Sessions | Unable to accommodate due to circumstances of fitness suite partnership provision.However, concession card introduced for Total Body Workout class. |
| Query why there is a ladies' night for swimming but no men's night | Pools | Ladies night in programme to satisfy demand. Has'nt been the same demand for men's night. If demand prevailed the issue would be revisited. |
| Request for Yoga after Easter holidays | Courses/Sessions | Extra course added but availability of external coach a restricting factor on the provision of this class. |
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