European Foundation for Quality Management
In late 2011 RVLC became the first leisure centre in Northern Ireland to gain Steps to Excellence (Gold) in the NI Quality Awards.
The awards, organised by the Centre for Competitiveness and supported by Invest NI, recognise the achievements of Northern Ireland organisations in applying the internationally recognised European Foundation for Quality Management (EFQM) Excellence Framework - one of the most robust methods of assessing how well an organisation is performing.
Used by over 30,000 European organisations, large and small, from the private, public and voluntary sectors since 1991, the EFQM Model is used as a blueprint and driver of competitiveness. The Awards were sponsored by Invest Northern Ireland with three levels of recognition to include: NI Quality Award, Mark of Excellence, STEPS to Excellence (Bronze, Silver & Gold).
The Centre retained its Steps to Excellence Gold Award in 2013.